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I have received my order but need to return a damaged item, or I have a shortage, what can I do?
We will gladly accept the return of products that are defective due to problems in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes & damages must be reported within 7 days of receipt of order. You must contact our office to get a Return Goods Authorization. With exception to noted problems herein, all sales are final.
What is the length of warranty on a particular machine?
Electro-Plasma offers a 1year warranty on all Machines and 6 months coverage on torches.
Who can I contact if I have a problem with either an order or have a question. What are your hours of operation?
Our internet service director, monitors incoming mail addressed through our support mail box Depending on your situation, we can usually respond within an hour after receipt. This address can be used for typical support inquiries, such as shipment verification, amendments to your order etc. You can also log on to our store using your unique username/password to check the status of your order. For telephone support, our business hours are 7:00 a.m. thru 5:00 p.m. E.S.T.
Do you have a minimum order requirement?
No order is too small. However, we have imposed a small surcharge for orders less than 35.00. When you reach our check out page you'll see the surcharge applied automatically. We caution again that some items are sold as multiples. e.g. If you need (1) O-Ring, We distribute these parts as (5) to a package. This information will be provided to you at the time of your order. You can also find related packaging information in our part tables.
Why am I required to purchase a package of 5 when I only need 2?
Some items are factory packaged in multiples and are priced individually. We have no control over how the manufacturer decides to distribute and sell their product.
I want to order large quantities of parts. Can I get a discount?
We give major discounts to customers who order large amounts in excess of 300 pieces or agree to order on a monthly basis. Discounts are calculated on quantities. In order to qualify for continuing discounts, a pre-determined quantity must be ordered.
I've got a Plasma Cutter that is not listed on your site, can I still get parts?
We profile the most popular end-user units. Our inventory covers a broad range of products. If you find that your Plasma Cutter is not profiled, call our office and ask for Electro-Plasma Customer Service. They will provide you with fast reliable service.
